Reverb
Reviews and Complaints
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Verified Reviewer
App not working No customer service I'm taking my business back to Facebook
The reviewer tried to contact the company before posting this review.
It won't upload the photographs no matter how small I make the resolution I am really aggravated this has been going on for 2 week I can't get ahold of anybody for help and they really don't give a ***
User's recommendation: Don't use this service it is not adequately covered by customer service
Concord, North Carolina
Resolved: Error when trying to print a shipping label
The reviewer tried to contact the company before posting this review.
Good.
Error when trying to print shipping label. I have tried several times. The error says oops, something went wrong.
- Good website
- No live person customer support
Preferred solution: A printed shipping label.
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Verified Reviewer |
Palm Coast, Florida
Account in Review
- - $917 charged; order under review.
- - No clear communication from Reverb or the seller.
- - Refund requested; next steps unclear.
I went on Reverb to purchase a pedal. It was a Helix Electric Blue.
I paid $917 for this, which was immediately taken out of my bank account. Now they're saying I'm under review and nothing is moving forward. I'd like to have my money back, and they're saying you can't do anything until the review is over, which I think is *** What I don't understand is why they don't even communicate with me. I even reached out to the guy who was selling it, and no message on Reverb.
This is a horrible way to communicate with people. It's been over 24 hours, and I'm still left not knowing what's going on. I don't have any information on my product being shipped, but yet they still have my money. At this point, I would never ever recommend anybody using Reverb because this is ridiculous.
I signed on as a guest just to buy something, and then it required me to fill out all this other information. The truth is my husband had a dispute with them six years ago, my husband, and here I am buying something. It seems like they're punishing me. I'm no longer with that guy, but still I'm getting punished, so what can I do as a consumer?
I really need help on this one because I'm in a band.
I have 10 days before we start touring again and no answer at all from Reverb or the gentleman that I purchased this from. My next step will be getting a lawyer if they don't communicate with me in the next 48 hours.
- Affordable prices
- Horrible customer service no phone number
Preferred solution: Deliver product or service ordered
User's recommendation: Useless company with zero customer service
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Verified Reviewer |
Santee, California
Hard to reach customer service
The reviewer tried to contact the company before posting this review.
My account was incorrectly flagged for terms and conditions violation and they have no Direct customer service contact available. But once I was able to contact customer service through pissed consumer (second attempt) the issue was resolved.
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Verified ReviewerPurchase not received or cerified
The reviewer tried to contact the company before posting this review.
I would like to speak to someone in customer service. I am not receiving any satisfaction concerning my recent purchase at reverb. I am going to contact my bank and report payment as fraud.
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Verified Reviewer |
Sacramento, California
Despite numerous efforts through telephone numbers online research with Google emails everything you can imagine I am not getting any response
The reviewer tried to contact the company before posting this review.
Why is my account under review and what can I do to correct the mistake? I did not receive any emails that you said were sent
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Verified Reviewer |
Miami, Florida
Resolved: Lost and Found
The reviewer tried to contact the company before posting this review.
I wasn't offered anything other than blame slinging and finger pointing in my direction. Buy at your own risk.
My guitar was shipped to the wrong address. How did the wrong address end up on the order?
No one knows. It was a PayPal transaction, where you click 3 buttons, and your done. No fields to fill out.
I contacted everyone associated with the purchase, including Reverb, PayPal, Visa, FedEx, Sweetwater, and the Seller. The seller went into CYA mode on the 4th day.
Reverb did not.
However, while everyone was investigating, and the seller was hiding, FedEx recovered the package and placed it in front of my house.
That was on the 7th day. Then I rested.
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Verified Reviewer |
Fresno, California
Payout
The reviewer tried to contact the company before posting this review.
- - Payment not deposited after selling an amp; second time; will not use Reverb.
- - Delivery stopped after 3 days; funds approved after amp return.
Sold my bad cat lynx amp.after 5 days no money was deposited in my account .this is the second time this happened so after 3 days of complaining I stopped the delivery due to no money and I will never sale anything through reverb again.i think this company should be closed down.then after I requested my amp back from ups delivery.they texted me to say my funds have been approved.
User's recommendation: Do not use this company.you will never get paid
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Verified Reviewer |
Columbia, Tennessee
I’m not a pissed customer, why did y’all title me that or why do you all title everybody that, that’s weird because people might not be pissed and they might just need help
The reviewer tried to contact the company before posting this review.
I wasnt even pissed, I just needed help cleaning up my account information, and I never got a call back but I get 1 million emails about that. Im a pissed customer. I think youre spending too much time focusing on a *** customer then just mitigating the problem because they have my number
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Verified Reviewer |
Franklin, Tennessee
Finish setting up my account, I'm suspicious, I got an offer
The reviewer tried to contact the company before posting this review.
You never got to talk to anyone. No one chatted with me.
This is my first time using Reverb. About 30 seconds before, I already got a review request, and the call is over and no one got on the phone with her.
Preferred solution: Communication from someone, I’ve been on Reverb for one day I got an offer, I just need some help
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Verified Reviewer |
Ottawa, Ontario
Terrible customer communications
The reviewer tried to contact the company before posting this review.
I paid with PayPal. Reverb gave me no way to confirm my order.
I tried everything I could think of to track my package. Customer support was useless.
- Wide sel
- Bad service
Preferred solution: Deliver product or service ordered
Yuba City, California
I could not contact an agent about my account.
The reviewer tried to contact the company before posting this review.
I could not get an agent.000000000000000000000000000000000000000000000000000000000000000000000000000
Boardman, Oregon
The buyer decided to return the guitar I sold him and claimed it wasn't as I said it was. The claims he made wasn't true as far as what I saw so now I'm suppose to pay back his $500 plus $60 shipping.
The reviewer tried to contact the company before posting this review.
They automatically took his word over mine and I will lose $200 without a sale. They credited me $430 and I have to pay the buyer $560 plus pay for the shipping back to my house. How is that ethical?
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Verified ReviewerReturn to IDJnow vendor
The reviewer tried to contact the company before posting this review.
Phone support not functioning. Complaint regarding IDJnow vendor.
Unable to contact online or by phone to arrange a return.
The JBL Eon One portable PA received only has 2 mic inputs and is not loud enough. Must return.
- Some deals
- Non-existent customer service
Preferred solution: Full refund
User's recommendation: Buy at Sweetwater
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service closed during normal business hours
The reviewer tried to contact the company before posting this review.
- - The compact PA has only 2 mic inputs and insufficient volume.
- - Arrived yesterday; returns site and live support are unavailable.
Bought a compact PA system from IDJNow, order #2649****. I need to return it because it only has 2 mic inputs and the decibel level is not enough for our needs.
The IDJNow customer service site for returns is not working. I just received the shipment yesterday, and it does not meet our needs. It is impossible to get a live person at IDJNow. It is impossible to get a live person at Reverb; your message during business hours is that customer service is unavailable.
How do we resolve this? Very frustrating!
- Prices
- Customer service and revolving door complaint web page
Preferred solution: Full refund
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