Reverb
Reviews and Complaints

This is the way this was shipped. The Ibanez logo on the face has lights behind it.

The logo was shipped separately and wrapped in the box. The mounting bracket was busted off, and this is how it came.

$680.00 is what I paid with shipping. The shipper said he was under no obligation to accept the return.

I'm trying to have a conversation, and I can't do it. I need to talk to someone.

This is awful; I'll never, ever use Reverb again. I've been trying to have a package picked up. When I call UPS, it says it's on its way back, but it's still at my house. I've been trying to return it.

No one understands me. I need to talk to someone. Reverb said you would send me a return label but never did. The seller sent me an item that didn't look like the pictures.

I need to talk to someone. The pictures below; the sellers are the first two, and the second three are what he sent me. No one's done anything. You keep sending me everywhere.

This is awful. No one's done a damn thing.

Hello, really don't know what to say. I offer say good condition but in reality have some problem, switch 1&2 intermittent connection. Usually never buy used equipment so I not really happy what i see.

No chat window opened and phone number is just a recorded line.

My account has been hacked and I cant get anyone to help fix it.

Ive been a 5.0 rated seller for 5 years!

If I delete the account all my reviews go away and there is also money in my Reverb wallet that Ill lose.

Was helpful and clear when i called and told me what he was about to do beofre it was done. Then when i asked for a confirmation email he drafeted one especially

I got the rolling drum case, and it broke literally the first time I used it. So I called, of course, to get a refund, but both the seller and Reverb refuse to do anything to make this right.

I was ripped off, and this is incredibly unprofessional. And their reason to justify robbing me is that I threw out the battered and wet cardboard box it came in.

Just need a confirmation number. Still no word from Reverb.

I would not recommend them at the moment. However, if they can actually talk to me that might change.

I have a customer support person and case number 670****. That has no guarantee of resolution.

I have items for sale and submitted a lot of information to your support persons supervisor with no guarantee of a resolution ?? Closure would help out!

DoI purchased a very hard to find guitar 2011 60 lespaul classic ebony,specific black case with silver logo.brand new! Checked out as a guest because the site wouldnt let me create an account.

Now i am being refunded purchase that i didnt ask for! I just wanted the guitar and made what i thought was a legit purchase. Cant talk to anyone to resolve issue and make sale come true on my dream guitar.

Extremely frustrating and disappointing. Would never recommend buying from them to anyone unless this is made right and I receive the guitar i purchased.

You gave me the run around invading my privacy asking too many questions. So I paid more and bought the product somewhere else. When I called the customer service number I ONLY got a useless *** voice message He

I was charged American dollars when the seller's price was CAD. The seller was from Canada, and so am I. What's the deal with that?

Reverb shows multiple direct offers on my listing. When I contacted them, all replied I didn't make an offer. Why?

I have received your email about refund I have been waiting for it for two weeks now please let me know what is the progress

I have been trying to get info on a used keyboard I saw online. It's a Casio WK'1300.

CAN YOU HELP?

MY PHONE IS 806-841-****. THANKS.

Lights on, No ones home. I want to talk to a human being, i dont want to chat with a bot or email situations that will not be cleared up with boiler plate answers!

You indicate Free Shipping.

So whe I Pay for the label, thats FREE?! I doubt.

You changed the conditions of the sale!! I think thats illegal!!!