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Contact Reverb Customer Service

How to Reach a Person at Reverb

Verified Contact Information

Toll-Free Number:

  • 1-888-726-2728
    IVR / Automated System Only (No Human Option)
Call Now
Send Message

Headquarters:

  • 1-484-995-1457

Customer Service:

support+app@reverb.com
App Support
android-help@reverb.com
App Support
taxexempt@reverb.com
Tax Exempt

Accessibility:

accessibility@reverb.com

Business Customer Service:

partnerships@reverb.com
Partnerships

Legal:

arbitration@reverb.com
Arbitration Rules and Procedures
dpo@reverb.com
legal@reverb.com

Media:

editor@reverb.com
support@reverb.com
correctionaccessportability@reverb.com
consentwithdrawal@reverb.com
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Reverb Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Reverb Phone Number
1 (888) 726-2728
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular Reverb Email Address
support@reverb.com
Reverb Live Agent Availability
36% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
View full overview

How to Contact Reverb Customer Service?

The Reverb support phone number for general inquiries is 1-888-726-2728. You can dial this number to get help and information. The customer care representative will find a way to solve your problem or suggest another Reverb contact specializing in your matter.
You can also call Reverb to request a waiver of your fees. The agent will offer more affordable products and provide information about current discounts.

The same phone number can be used to reach the corporate office. If you need an official response to your inquiry, contact the headquarters via the Reverb contact number mentioned above.

A call can also be scheduled using a virtual assistant through chat.

To reach the Reverb customer service live chat, you should transfer to the Help Center page by clicking the link in the top right corner of the main page. Scroll to the Accounts and General Inquiries section and click the Read More button. Find the We’re Here To Help link and click to see the ways to contact Reverb. You will enter the chat by picking the Contact Support option. Explain your concern to the live representative within business hours or use the FAQ articles provided by the virtual assistant according to your inquiries.

The Reverb customer service hours are Monday through Friday from 3:30 am to 9 pm CT. On weekends the Reverb customer service is available between 8:30 am and 4:30 pm CT. The phone line and the online chat are operational during these hours, and the live representatives are ready to help with your issues and answer your questions.

You can also schedule the call with the Reverb support representative. The appointments are available Monday through Saturday from 10 am to 4 pm CT. During the session, the assistant will provide detailed instructions to solve your issues and help you fix the problem.

PissedConsumer Club

Contact Information

Reverb Website:

Reverb Help Center:

Corporate Office Address:

Reverb.com LLC
3345 N Lincoln
Chicago, Illinois 60657
United States

Other Info (opening hours):

Hours (CT):

Monday - Friday: 8:30am - 6:00pm

More contact details

How Customers Rate Reverb Support?

3.6 / 5
Needs improvement

Based on 8K calls to Reverb customer support through PissedConsumer.com and 17 survey responses.

Total Calls
8K
Avg Call Duration
00:35
Issues Resolved
3%

Why Customers Call Reverb?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 21%
  • Request for Information 19%
  • Shipping and Delivery 13%
  • Payments and Charges 13%
  • Product/ Service 12%
  • Account 6%
  • Refund 5%
  • Return/ Replace 4%
  • Activation/ Cancellation 2%
  • Cards 1%
  • Staff <1%
  • Website/ Application <1%
  • Payments & Transfers <1%
  • Questions About an Order <1%
  • Employment <1%
  • Claims & Legal Issues <1%
  • Streaming Services <1%

Customer Inquiries & Issues

21%
  • "Buy guitar"
  • "do you carry Rockville Line-8 line mixer and how long to ship"
  • "Track order on my korgx16xd"

Request for Information

19%
  • "Question on receiving payouts"
  • "My speaker"
  • "Want to know if my refund is in progress"

Shipping and Delivery

13%
  • "Shipping error"
  • "Tracking package"
  • "Shipping problem"

Payments and Charges

13%
  • "Payment"
  • "Overcharging on shipping fees"
  • "Payment not received"

Product/ Service

12%
  • "Purchase"
  • "Complaint re IDJnow"
  • "Buying guitar"

Account

6%
  • "Account issues"
  • "Frozen account"
  • "For some reason my account is suspended and I don't know what's going on. It's been a long time since I purchased from you and I was trying to do a second purchase for an x32 mixer for the seller was asking for direct pickup how's having problems get"

Refund

5%
  • "Refund"
  • "Trying to receive a refund"
  • "need to issue a refund to my buyer the item had sold elsewhere and it says he can't receive the refund until he ships the item which he claims he paid for and didn't receive it because it sold i told him it sold and i never received the funds"

Return/ Replace

4%
  • "Return to IDJnow vendor"
  • "Return complaint"
  • "Return issue of a product"

Activation/ Cancellation

2%
  • "Cancelled order"
  • "I want to cancel an order"
  • "Canceled order"

Cards

1%
  • "Card problems"
  • "Trying to add a new card and it keeps messing up with the billing address"
  • "Gift card availability"

Staff

<1%
  • "Customer service"
  • "Online customer service is not able to help me"
  • "I need customer service"

Website/ Application

<1%
  • "Web site won't allow my purchase"
  • "App not working"
  • "It doesn't let me do anything on reverb websites"

Payments & Transfers

<1%
  • "Payout issue"
  • "Payout"
  • "Funds"

Questions About an Order

<1%
  • "Order problem"
  • "Orders"
  • "My order"

Employment

<1%
  • "1099-k form"
  • "My 1099 is wrong"
  • "1099 form"

Claims & Legal Issues

<1%
  • "Claim"
  • "Lawsuit"
  • "File a claim"

Streaming Services

<1%
  • "Want a teac 4 channel recorder"

Compare Reverb Customer Service To

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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