Reverb Reviews

I sold a pedal to a punk on June 6 and he asked on June 8, after I had put it in the outgoing box but before the post office picked it up, if he could cancel it because it wouldn't fit on his pedalboard. I managed to get it so it wasn't picked up, but told him if I couldn't get a refund for the shipping label I bought from the post office, I would not refund that amount or any fees Reverb charged me.

I will post our complete conversation at the end of this review.

Reverb has emailed me asking me to cancel the order and has offered to give me 1% in promotion fees if I will do this for them.

Why should I follow all the rules and he doesn't have to? Good question. If anyone has an answer, let me know.

I have twice the number of 5 star reviews as this punk. And I'm the one getting the shaft by ***.

Pathetic.

Here are the messages between us in order:

Him:

Shipping this today?

TYLOR's Gear Emporium Jun 08, 2026 12:13 PM

TYLOR's Gear Emporium

Him:

If it hasnt gone out, Id like to cancel. It actually isnt going to even fit on my pedalboard.

TYLOR's Gear Emporium Jun 08, 2026 01:17 PM

Me:

I just managed to save it from leaving. It was in the outgoing box. I will cancel the order but I will not refund the shipping label I already bought if I cant get it reimbursed to me.

I also will not refund the fees that Reverb charges. If you have the opportunity to leave me feedback, I expect it will be excellent since I am doing something I dont have to do. I am very disappointed that you didnt check fits before you bought it. But it is past us and I will just let it go and try to resell it.

I will refund when the amount gets to my account.

Meinfronds Stuff Jun 08, 2026 01:37 PM

Him:

Reverb is going to charge you anything (fees or label). Its really not a big deal, Ill handle my own feedback, thanks.

TYLOR's Gear Emporium Jun 08, 2026 01:42 PM

TYLOR's Gear Emporiumd

Him:

Isnt*

TYLOR's Gear Emporium Jun 08, 2026 01:42 PMTYLOR's Gear Emporium

Him:

You never actually got any money, its all held by reverb until its scanned for shipping. Just refund the whole amount, its like nothing ever happened.

TYLOR's Gear Emporium Jun 08, 2026 01:43 PM

TYLOR's Gear Emporium

Him:

If its that bit of an inconvience, you can just ship it and Ill re sell or keep or whatever.

TYLOR's Gear Emporium Jun 08, 2026 03:21 PM

TYLOR's Gear Emporium

Him:

If thats easier for you

TYLOR's Gear Emporium Jun 08, 2026 03:22 PM

Me:

Yes it is easier for me for both of us to honor what we promised to do with the sale; me ship it and you pay for it. I have spoken with Reverb.

They will cancel your refund request. I will try to get to the post office today but if I dont make it, it will go out tomorrow. Please make a note of my store and dont buy from me in the future. Thank you.

Meinfronds Stuff Jun 08, 2026 03:40 PM

Him:

TYLOR's Gear Emporium

Oh wow, in that case.

Keep it, dont ship it. If you sip it to me, Ill send it back and dispute with reverb.

TYLOR's Gear Emporium Jun 08, 2026 04:00 PM

TYLOR's Gear Emporium

Him:

Ship**

TYLOR's Gear Emporium Jun 08, 2026 04:00 PM

TYLOR's Gear Emporium

I gave you fair warning, things happen, people buy, sell, trade, merchandise all the time.

TYLOR's Gear Emporium Jun 08, 2026 04:01 PM

Me:

My friend, when you click buy on Reverb you enter into a contract. If you want to dispute your failure to abide by the contract, be my guest. But you will not win.

I will still give you a choice: once the funds hit my account, I will either ship it to you or refund minus whatever I dont get back, like the post office mailing label. Let me know which you want. And then we shall go our happy ways.

Meinfronds Stuff Jun 08, 2026 04:16 PM

Him:

TYLOR's Gear Emporium

I just told you what to do.

TYLOR's Gear Emporium Jun 08, 2026 04:19 PM

TYLOR's Gear Emporium

Him:

And you can refund my full amount or that will get disputed as well. You dont get to not sell it or ship it and keep any of my money.

TYLOR's Gear Emporium Jun 08, 2026 04:20 PM

Me:

Listen son.

When your message flashed up that you wanted me to cancel, which is not within your legal rights, I was on the phone with my aunt being told my 82 year old father just died. So Im not spending another second on this after this message. Any messages you send will not be read. I have no time for your entitled ways.

When the money hits my account I will ship it or refund depending on how busy I am. I will NOT lose any money that I already spent on shipping because you cant buy things properly. I WANT you to dispute anything you want because you will lose and my attorney will make sure you do. Now I have a funeral to plan and a million other things to do so I am DONE wasting time with you.

I want to curse at you so bad, but am refraining. DONE!

Meinfronds Stuff Jun 08, 2026 04:35 PM

Him:

TYLOR's Gear Emporium

Well, you have 24 hours to respond to the request or reverb will get involved. Like I said, if you ship it at this point, I will dispute and send it back. If you dont refund all of my money, I will dispute that.

Youre making this personal, not me. Just because you're upset doesnt give you the right to be rude and combatitive with me. I think not communicating anymore is the right approach.

Just do what you do and Ill deal with reverb. Thank

TYLOR's Gear Emporium Jun 08, 2026 05:24 PM

Message Reported

I purchased a Fender amp from Reverb. It arrived broken because the seller did not ship it with bubble wrap.

I had a thin wrap around it in a box with no cushion space. Basically, the amp was banged around, and because it didn't have bubble wrap, the parts inside got knocked loose. I submitted videos and photos of the packaging, and they continue to request the videos (5 times now) along with a new request to play the amp to demonstrate it doesn't work.

I repeatedly told them the amp came with no power chord, and yet they reply with a request for more videos, including an amp demonstration after I sent them videos showing the banging parts within. The seller rejected a refund, and Reverb is avoiding the refund by repeating the request for the videos.

I've been selling on Reverb for years, and i've never had a problem with getting paid before. You would add the tracking number on the site, and the payment would clear in a couple of days.

But they've now changed the system. They have a new system that automatically tracks the parcel with the shipping company, and will not apparently release the payment if the parcel is not tracking beyond providing the tracking number. This is fine and dandy in theory. But the problem is that the system doesn't work with all shipping companies.

And when it does not work, it will not release the payment, it will just show "pending" on the site. I've just had this happen the second time this year. It's currently 8 days since i shipped, and the payment is still "pending". Reverb has not made an announcement about starting to use the new system, or about the problems it's been causing to sellers (which i'm certain there are many).

This makes sense. Many sellers only put their gear on the market when they have the financial necessity. I'm one of those people. If the sellers would know that Reverb can just hold onto their money for a completely random amount of time, many would not use Reverb.

They would just stick to the local market places. The fact is that Reverb either implemented a system that they didn't properly Beta test, or they did test it but thought the bugs are worth the occasional hardships of individual sellers. In any case, this is completely unacceptable. The seller gets told by Reverb that the payment will clear in "up to 2 days" after shipping.

It's not the sellers fault if Reverb's system can't track the shipment. Reverb is aware of the problem, and they're not doing anything about it. Since big companies have ways to make money in interest by holding onto their customers money i guess it does not hurt to keep the system broken. This is not lazy, it's bordering fraudulent.

It goes without saying that the Reverb customer service is completely useless. I sent them a link to the tracking (which shows the parcel is in transit). That was 3 working days ago, and the Reverb site still shows the payment as "pending", despite two different customer service agents telling me that everything has been sorted. I've told them repeatedly that i want both to talk to someone who can tell me how their system can still do this after 4 months (the first sale i had a problem with was in March) and i want to be adequately compensated for the delay.

They offered me a 15 voucher, i told them that it was insulting. The 4 replies i've received from them are copy-paste word-salad.

If this actually clears after the weekend (i'm writing this on Friday) i will get paid almost 2 weeks from when i shipped the item. If you need to know when you're getting your money, i suggest using a local marketplace instead of Reverb.