Reverb
Reverb Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reverb reviews show a 1.8 star rating from 445 reviews, 13% would recommend, with 79% unfavorable and 10% positive; consumers are mostly dissatisfied and cite poor customer service and refund delays.
Key Takeaways for Future Customers
- Expect limited live support; use chat and email channels.
- Watch for payout and billing delays when selling.
- Ask about refund and exchange timelines before buying.
Negative Feedback / Risk Areas
- Frequent customer complaints about no customer service and unreachable live reps.
- Repeated reports of non payment and delayed refunds.
- Issues with tracking, order status, and disputed charges.
Positive Feedback
Some buyers received items in good condition and a few recent interactions ended with successful refunds or helpful responses.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reverb reviews show a 1.8 star rating from 445 reviews, 13% would recommend, with 79% unfavorable and 10% positive; consumers are mostly dissatisfied and cite poor customer service and refund delays.
Key Takeaways for Future Customers
- Expect limited live support; use chat and email channels.
- Watch for payout and billing delays when selling.
- Ask about refund and exchange timelines before buying.
Negative Feedback / Risk Areas
- Frequent customer complaints about no customer service and unreachable live reps.
- Repeated reports of non payment and delayed refunds.
- Issues with tracking, order status, and disputed charges.
Positive Feedback
Some buyers received items in good condition and a few recent interactions ended with successful refunds or helpful responses.
Media from reviews
Warren, Ohio
Not paid after buyer delivery 2 weeks ago
After selling and delivering my $3000 electric guitar to the buyer, reverb promised that I would be paid within 1 to 4 days. It’s been over two weeks with no payment – I’m getting ready to call my lawyer!
I sold my 73 telecaster deluxe and delivered it to the buyer over 10 days ago. He did receive it and I have not yet been paid - where is my money!?
Oklahoma City, Oklahoma
Malfunction with needed refund.
- - No direct contact with a real person; refunds offered with a 24-hour reply.
- - Replacement for the Kurzweil micro piano if available.
For an approved return, an email was sent to me to provide a shipping label. The label was to appear as an attachment.
But for some reason, the attachment could not be displayed. The order number was #6861.
Com. I related my situation in some detail and wanted the order #. I was then sent to the pissed customer site. I related my situation in writing again, but never got a person to talk to.
A bit later, I received an email saying they would consider my request and email me back within 24 hours. A few hours ago, I received the email that would offer a refund with a return. I'm very much appreciate the communication. Because of the reception I received from you company, I will be very much inclined to more business with.
Thank your for your concern and your response.
I need a replacement for the Kurzwiel micro piano that I have to return; if one is available in one of your stores. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Binghamton, New York
- - Sold pedal steel guitar for $3250 after 4 weeks; shipped at my cost ($205); delivery shows, no payment yet and contact with Reverb is difficult.
It hasn't still waiting to be paid.
I received an offer from a guy that wanted to purchase outside of Reverb. I declined that way( yep I guess I'm an idiot). Well the guy finally took the hint after 3 tries. He purchased the steel, and I was ordered to ship it out immediately for payment process to start up...?
Well it was shipped on a Saturday using my dime or really $205, I got a tracking number. The delivery was made on Thursday afternoon. Clearly stated delivered on Reverb's page and I was sent a delivery made notification. I have not received any money at all, just jump through a few hundred hoops and we all are just as clueless aterwards.
WOW, Great companies we have ripping us off in America daily. There is absolutely No way at all to contact a live human being, obviously the plan all along. I sincerely hate when private equity shitholes take over a once great company. This abomination of a company Also owns Fender music and a few other
Once great brands!
Never again will I use this sorry excuse of a company for anything! I'm going to make sure every musician that i know to sell and buy elsewhere! I'm so pissed off, that i can't talk to a live person representing Reverb. They actively make it so no one can reach them God damned thieves.
They use our money to draw interest and make other shady dealings while we can flap in the wind. SCREW RETURD.STAY AWAY 8F YOU LIKE YOUR MONEY
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad Excuse for "Customer Service"
- - Phone support is a recorded message directing to chat, then long wait for live agent who cites prior sale/refund; all contact goes through Reverb.
The phone number that has been posted for Reverb customer service is only a recorded message that instructs you to chat (with a robot) on the website, which is the only way (and a disappointing one at that) to contact them. Only after running the gauntlet of non-applicable questions for 10-15 minutes will the robot allow you to transfer to a real person, and then you have to wait another 10 or more minutes for a live person to log on.
In my case, that person seemed keen to help but kept referring back to a prior sale, telling me several times over the course of two days that the issue had been taken care of and I'd made a refund (which I did voluntarily with that particular sale because the item wasn't working correctly just before shipping). His remarks had nothing to do with the item I was trying to get help with, and I explained that to him several times.
This company is owned by Etsy, so it's no wonder they make it hard to talk in person. They want the two parties to work things out with no (or as little as possible) assistance from Etsy (Reverb). A major problem is that all communication has to go through Reverb. Multiple email threads can and do happen between the parties through Reverb, a practice which Reverb should curb. So if the sale has been made but communication has somehow broken down between the parties due to confusion, and through no fault of their own, Reverb needs to be quicker to step in and help.
- Best marketplace for professional audio equipment sales
- Negligible customer service
Preferred solution: Some cooperation to expedite a transaction that was paid for but hasn't been picked up.
User's recommendation: Don't have high expectations, even though you're paying Reverb a large commission.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Non payment
- - Guitar arrived in great condition; buyer is happy.
- - No payment disbursed yet; legitimacy proven.
- - Funds held; action may follow if unpaid.
My purchases were without issues overall. As it’s turned out my sale went well,just a glitch with regards to the time receiving payment.
Overall,I’ll still use Reverb as a go to for instruments and equipment. Thanks
The buyer received my guitar 4 days ago in perfect condition. Very happy.
No payment disbursed yet. Theres no reason for this. All legitimacy has been proven. The funds are being held at this point without reason.
Ive gotten stonewalled with the same excuses over and over again!
Im not about to give this guitar away for free. I will take action if payment isnt disbursed by tomorrow !!!
- Purchasing
- Selling
Preferred solution: Payment,and Apology. Or my instrument returned!
User's recommendation: No problem making purchases. But I haven’t had my payment disbursed and the buyer received a beautiful guitar 4 days ago. There is absolutely no reason for this delay. They are holding the funds after all issues and proof of legitimacy has been proven! Deeply disappointed and angry!
Miramar, Florida
Excellent
Im happy because my mandolin is in perfect condition, i am ready to learn country music and play with my own music band. Thanks
User's recommendation: Thrust
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTracking info
Its been 3 business days and My seller has not shipped my item yet , or provided any type of correspondence
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStatus on my order
Will not answer call.Doesn't reply to emails.Have not shipped my part that's paid for.Un professional
Status of my order. No one is responding to my text through chat. I would like to speak with a live person.
Preferred solution: Deliver product or service ordered
Marion, Indiana
I knew I’m trying to send you a guitar out. I will sell those guitar, but I just gotta know how to get it to the person. I’m not for sure how to do this.
The reason Im calling is to find out somebody tried to buy my guitar and Im trying to find out how I get a hold of everybody so I can send a guitar to him and he pay for it
Derby, Derby
I would give zero if I could
Order 2 things have not arrived weeks and weeks have gone by , and Ive heard nothing I have tried to get in contact with them but I find it impossible to get through
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExcellent assistance thx
Said it all good job assisting me getting help from reverb thx I really don't have much more to say reverb was doing very little to help me until now
Boston, Massachusetts
Can’t complete a purchase
My credit card is not being accepted, I have $9,999.00 available. Why is it so difficult to purchase something this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon payment
- - Refund not received after a month.
- - Damage claim for returned product destroyed.
- - No phone support; delays via email; considering legal action.
I have been waiting for over a month to be paid for a refund that was taken from my account and a damage claim for my product that was returned destroyed. Their customer service is a joke.
There is no phone number to call; instead, they force you to communicate via email, and you will wait for days just to get a reply but get no solution. I am seriously considering legal action at this point.
- Large audience
- Horribly customer service and they do not honor their own policies
Preferred solution: Full refund
User's recommendation: Use ebay
Tulsa, Oklahoma
Help with account
The customer service here sucks. It's impossible to get a hold of anyone when you have an issue. Stay away.
User's recommendation: Don’t do business with this company
Dayton, Ohio
Account problems
You locked me out for no reason while I am trying to do business. You locked me out.
You locked me out.
You locked me out. Stop it.
Preferred solution: Quit messing with my account access
Stoke-On-Trent, Stoke-On-Trent
I am locked out and cant complete my pyrchase
I have been locked out and can't change my password. am trying to buy an amplifierMy screen is blocked
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absolutely true.. their keeping all my earnings.. and not responding