Reverb
Reverb Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reverb has a 1.8 star rating from 448 reviews, 14% would recommend, and most consumers report dissatisfaction; rating distribution shows high unfavorable responses and many cite high price levels and service problems.
Key Takeaways for Future Customers
- Read Reverb reviews before buying used gear; some sellers and buyers report smooth purchases.
- Expect delays on payouts and refunds; prepare documentation for claims.
- Plan alternate contact methods since live support is often unavailable.
Negative Feedback / Risk Areas
- Widespread customer complaints about poor customer service and inaccessible live support.
- Frequent refund, exchange, and payout delays and disputed or held funds.
- Reports of account hacks, shipping damage handling, and chatbot-only support causing frustration.
Positive Feedback
Some users praise selection of used items and occasional helpful reps; a few refunds and problem resolutions were completed satisfactorily.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reverb has a 1.8 star rating from 448 reviews, 14% would recommend, and most consumers report dissatisfaction; rating distribution shows high unfavorable responses and many cite high price levels and service problems.
Key Takeaways for Future Customers
- Read Reverb reviews before buying used gear; some sellers and buyers report smooth purchases.
- Expect delays on payouts and refunds; prepare documentation for claims.
- Plan alternate contact methods since live support is often unavailable.
Negative Feedback / Risk Areas
- Widespread customer complaints about poor customer service and inaccessible live support.
- Frequent refund, exchange, and payout delays and disputed or held funds.
- Reports of account hacks, shipping damage handling, and chatbot-only support causing frustration.
Positive Feedback
Some users praise selection of used items and occasional helpful reps; a few refunds and problem resolutions were completed satisfactorily.
Media from reviews
Bedford, Indiana
Frustration for a mistake *** mafde
- Partial refund before payment arrived caused overdrafts and auto-pay fees; no live support, chats end mid-response, payment unpaid after two weeks.
Reverb, issued a partial refund before I ever received payment for the guitar. It caused my bank account to be overdrawn and caused several overdrawn charges from other people that are on auto monthly payments .
$40 dollar fee for each one
And you CANNOT TALK TO A LIVE PERSON ON TELEPHONE!!!( I could call eBay and Gear Exchange and talk to a live person RIGHT NOW, if Ihave an issue.
I Still havent received the payment for the item yet-2 weeks now-and when I chat with them (6 times Ive tried!! they say it is under review and then end the chat while Im typing a response.
Very frustrating..
I doubt if the REAL person I am chatting with is even a real person and not just AI. ***
User's recommendation: Use EBay and Gear Exchange only!! DO NOT USE REVERB
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sugar Hill, Georgia
Incompetent Reverb Service
- Buyer asked to cancel; seller canceled but refused refund of the shipping label and Reverb fees.
- Reverb offered 1% promo to cancel; disputes discussed.
I sold a pedal to a punk on June 6 and he asked on June 8, after I had put it in the outgoing box but before the post office picked it up, if he could cancel it because it wouldn't fit on his pedalboard. I managed to get it so it wasn't picked up, but told him if I couldn't get a refund for the shipping label I bought from the post office, I would not refund that amount or any fees Reverb charged me.
I will post our complete conversation at the end of this review.
Reverb has emailed me asking me to cancel the order and has offered to give me 1% in promotion fees if I will do this for them.
Why should I follow all the rules and he doesn't have to? Good question. If anyone has an answer, let me know.
I have twice the number of 5 star reviews as this punk. And I'm the one getting the shaft by ***.
Pathetic.
Here are the messages between us in order:
Him:
Shipping this today?
TYLOR's Gear Emporium Jun 08, 2026 12:13 PM
TYLOR's Gear Emporium
Him:
If it hasnt gone out, Id like to cancel. It actually isnt going to even fit on my pedalboard.
TYLOR's Gear Emporium Jun 08, 2026 01:17 PM
Me:
I just managed to save it from leaving. It was in the outgoing box. I will cancel the order but I will not refund the shipping label I already bought if I cant get it reimbursed to me.
I also will not refund the fees that Reverb charges. If you have the opportunity to leave me feedback, I expect it will be excellent since I am doing something I dont have to do. I am very disappointed that you didnt check fits before you bought it. But it is past us and I will just let it go and try to resell it.
I will refund when the amount gets to my account.
Meinfronds Stuff Jun 08, 2026 01:37 PM
Him:
Reverb is going to charge you anything (fees or label). Its really not a big deal, Ill handle my own feedback, thanks.
TYLOR's Gear Emporium Jun 08, 2026 01:42 PM
TYLOR's Gear Emporiumd
Him:
Isnt*
TYLOR's Gear Emporium Jun 08, 2026 01:42 PMTYLOR's Gear Emporium
Him:
You never actually got any money, its all held by reverb until its scanned for shipping. Just refund the whole amount, its like nothing ever happened.
TYLOR's Gear Emporium Jun 08, 2026 01:43 PM
TYLOR's Gear Emporium
Him:
If its that bit of an inconvience, you can just ship it and Ill re sell or keep or whatever.
TYLOR's Gear Emporium Jun 08, 2026 03:21 PM
TYLOR's Gear Emporium
Him:
If thats easier for you
TYLOR's Gear Emporium Jun 08, 2026 03:22 PM
Me:
Yes it is easier for me for both of us to honor what we promised to do with the sale; me ship it and you pay for it. I have spoken with Reverb.
They will cancel your refund request. I will try to get to the post office today but if I dont make it, it will go out tomorrow. Please make a note of my store and dont buy from me in the future. Thank you.
Meinfronds Stuff Jun 08, 2026 03:40 PM
Him:
TYLOR's Gear Emporium
Oh wow, in that case.
Keep it, dont ship it. If you sip it to me, Ill send it back and dispute with reverb.
TYLOR's Gear Emporium Jun 08, 2026 04:00 PM
TYLOR's Gear Emporium
Him:
Ship**
TYLOR's Gear Emporium Jun 08, 2026 04:00 PM
TYLOR's Gear Emporium
I gave you fair warning, things happen, people buy, sell, trade, merchandise all the time.
TYLOR's Gear Emporium Jun 08, 2026 04:01 PM
Me:
My friend, when you click buy on Reverb you enter into a contract. If you want to dispute your failure to abide by the contract, be my guest. But you will not win.
I will still give you a choice: once the funds hit my account, I will either ship it to you or refund minus whatever I dont get back, like the post office mailing label. Let me know which you want. And then we shall go our happy ways.
Meinfronds Stuff Jun 08, 2026 04:16 PM
Him:
TYLOR's Gear Emporium
I just told you what to do.
TYLOR's Gear Emporium Jun 08, 2026 04:19 PM
TYLOR's Gear Emporium
Him:
And you can refund my full amount or that will get disputed as well. You dont get to not sell it or ship it and keep any of my money.
TYLOR's Gear Emporium Jun 08, 2026 04:20 PM
Me:
Listen son.
When your message flashed up that you wanted me to cancel, which is not within your legal rights, I was on the phone with my aunt being told my 82 year old father just died. So Im not spending another second on this after this message. Any messages you send will not be read. I have no time for your entitled ways.
When the money hits my account I will ship it or refund depending on how busy I am. I will NOT lose any money that I already spent on shipping because you cant buy things properly. I WANT you to dispute anything you want because you will lose and my attorney will make sure you do. Now I have a funeral to plan and a million other things to do so I am DONE wasting time with you.
I want to curse at you so bad, but am refraining. DONE!
Meinfronds Stuff Jun 08, 2026 04:35 PM
Him:
TYLOR's Gear Emporium
Well, you have 24 hours to respond to the request or reverb will get involved. Like I said, if you ship it at this point, I will dispute and send it back. If you dont refund all of my money, I will dispute that.
Youre making this personal, not me. Just because you're upset doesnt give you the right to be rude and combatitive with me. I think not communicating anymore is the right approach.
Just do what you do and Ill deal with reverb. Thank
TYLOR's Gear Emporium Jun 08, 2026 05:24 PM
Message Reported
- Are unfair to honest users
Preferred solution: Apology
User's recommendation: Do NOT use Reverb!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor communications
No phone communication to help with issues with your listing. There should be an actual phone conversation a available to help with customer concerns
User's recommendation: Don’t expect to speak to a live person
Gate City, Virginia
Check on order
Everything worked out
I got a recording and no help. Not quality service.
Did not even speak to a customer rep. Poor service
Kansas City, Kansas
Tracking issue
Not sure I'm trying to track a delivery for a guitar ***, and it says that don't have that tracking number.
Boise, Idaho
Fraudulent charge
- A scammer posed as UPS and issued a bogus add-on charge for two guitars.
- Reverb paid the scammers, and the customer disputes the charge.
Someone posing as UPS sent you a bill as an add-on charge to a two guitars that were shipped. The guitars were weighed at ups They said they did not charge an extra $250 per guitar for two guitars that were mailed to a customer.
Apparently reverb did not know it was a bogus scam and sent money to these scammers.
We should not be responsible. We are going to take action against you.
Port Orchard, Washington
Clarification re speaker price, individual or pair?
It was impossible to talk with a sales person to clarify a simple question about a product I was interested in buying. The AI chat bot Reverb is employing is terrible. I have no choice but to purchase elsewhere.
User's recommendation: Avoid Reverb. The Ai Chat bots they use are ineffective and unbelievably frustrating.
Oklahoma City, Oklahoma
Malfunction with needed refund.
- No direct contact with a real person; refunds offered with a 24-hour reply.
- Replacement for the Kurzweil micro piano if available.
For an approved return, an email was sent to me to provide a shipping label. The label was to appear as an attachment.
But for some reason, the attachment could not be displayed. The order number was #6861.
Com. I related my situation in some detail and wanted the order #. I was then sent to the pissed customer site. I related my situation in writing again, but never got a person to talk to.
A bit later, I received an email saying they would consider my request and email me back within 24 hours. A few hours ago, I received the email that would offer a refund with a return. I'm very much appreciate the communication. Because of the reception I received from you company, I will be very much inclined to more business with.
Thank your for your concern and your response.
I need a replacement for the Kurzwiel micro piano that I have to return; if one is available in one of your stores. Thank you.
Warren, Ohio
Not paid after buyer delivery 2 weeks ago
After selling and delivering my $3000 electric guitar to the buyer, reverb promised that I would be paid within 1 to 4 days. It’s been over two weeks with no payment – I’m getting ready to call my lawyer!
I sold my 73 telecaster deluxe and delivered it to the buyer over 10 days ago. He did receive it and I have not yet been paid - where is my money!?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Binghamton, New York
- Sold pedal steel guitar for $3250 after 4 weeks; shipped at my cost ($205); delivery shows, no payment yet and contact with Reverb is difficult.
It hasn't still waiting to be paid.
I received an offer from a guy that wanted to purchase outside of Reverb. I declined that way( yep I guess I'm an idiot). Well the guy finally took the hint after 3 tries. He purchased the steel, and I was ordered to ship it out immediately for payment process to start up...?
Well it was shipped o a Saturday my dime or really $205, I got a tracking number. The delivery was made on Thursday afternoon. Clearly stated on ***'s page and I was sent a delivery made notification. I have not received any money at all, just jup through a few hundred hoops and we all are just as clueless.
Great companies we have ripping us off in *** daily. No way at all to contact a live human being, obviously the plan all along. I sincerely hate when private equity takes over a once great company. This abomination of a company *** owns Fender music and few other
Once great brand!
Never again will I use this sorry excuse of a company for anything! I'm going t9 make sure every musician that i know to sell and buy elsewhere! I'm so pissed off, that i can't retaliate to a live person representing Reverb. They actively make it so no one can reach the God damned thieves.
They use our money to draw interest and make other shady dealings while we can flap in the wind. FUCK OFF RETURD.STAY AWAY 8F YOU LIKE YOUR MONEY
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad Excuse for "Customer Service"
- Phone support is a recorded message directing to chat, then long wait for live agent who cites prior sale/refund; all contact goes through Reverb.
The phone number that has been posted for Reverb customer service is only a recorded message that instructs you to chat (with a robot) on the website, which is the only way (and a disappointing one at that) to contact them. Only after running the gauntlet of non-applicable questions for 10-15 minutes will the robot allow you to transfer to a real person, and then you have to wait another 10 or more minutes for a live person to log on.
In my case, that person seemed keen to help but kept referring back to a prior sale, telling me several times over the course of two days that the issue had been taken care of and I'd made a refund (which I did voluntarily with that particular sale because the item wasn't working correctly just before shipping). His remarks had nothing to do with the item I was trying to get help with, and I explained that to him several times.
This company is owned by Etsy, so it's no wonder they make it hard to talk in person. They want the two parties to work things out with no (or as little as possible) assistance from Etsy (Reverb). A major problem is that all communication has to go through Reverb. Multiple email threads can and do happen between the parties through Reverb, a practice which Reverb should curb. So if the sale has been made but communication has somehow broken down between the parties due to confusion, and through no fault of their own, Reverb needs to be quicker to step in and help.
- Best marketplace for professional audio equipment sales
- Negligible customer service
Preferred solution: Some cooperation to expedite a transaction that was paid for but hasn't been picked up.
User's recommendation: Don't have high expectations, even though you're paying Reverb a large commission.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Non payment
- Guitar arrived in great condition; buyer is happy.
- No payment disbursed yet; legitimacy proven.
- Funds held; action may follow if unpaid.
My purchases were without issues overall. As it’s turned out my sale went well,just a glitch with regards to the time receiving payment.
Overall,I’ll still use Reverb as a go to for instruments and equipment. Thanks
The buyer received my guitar 4 days ago in perfect condition. Very happy.
No payment disbursed yet. Theres no reason for this. All legitimacy has been proven. The funds are being held at this point without reason.
Ive gotten stonewalled with the same excuses over and over again!
Im not about to give this guitar away for free. I will take action if payment isnt disbursed by tomorrow !!!
- Purchasing
- Selling
Preferred solution: Payment,and Apology. Or my instrument returned!
User's recommendation: No problem making purchases. But I haven’t had my payment disbursed and the buyer received a beautiful guitar 4 days ago. There is absolutely no reason for this delay. They are holding the funds after all issues and proof of legitimacy has been proven! Deeply disappointed and angry!
Miramar, Florida
Excellent
Im happy because my mandolin is in perfect condition, i am ready to learn country music and play with my own music band. Thanks
User's recommendation: Thrust
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTracking info
Its been 3 business days and My seller has not shipped my item yet , or provided any type of correspondence
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStatus on my order
Will not answer call.Doesn't reply to emails.Have not shipped my part that's paid for.Un professional
Status of my order. No one is responding to my text through chat. I would like to speak with a live person.
Preferred solution: Deliver product or service ordered
Marion, Indiana
I knew I’m trying to send you a guitar out. I will sell those guitar, but I just gotta know how to get it to the person. I’m not for sure how to do this.
The reason *** calling is to find out somebody tried to buy my guitar and Im trying to find out how I get a hold of everybody so I can send a guitar to him and he pay for it
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