Reverb
Reviews and Complaints
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Verified Reviewer
Customer service closed during normal business hours
The reviewer tried to contact the company before posting this review.
- - The compact PA has only 2 mic inputs and insufficient volume.
- - Arrived yesterday; returns site and live support are unavailable.
Bought a compact PA system from IDJNow, order #2649****. I need to return it because it only has 2 mic inputs and the decibel level is not enough for our needs.
The IDJNow customer service site for returns is not working. I just received the shipment yesterday, and it does not meet our needs. It is impossible to get a live person at IDJNow. It is impossible to get a live person at Reverb; your message during business hours is that customer service is unavailable.
How do we resolve this? Very frustrating!
- Prices
- Customer service and revolving door complaint web page
Preferred solution: Full refund
Lakeland, Florida
Ey block my act. for no resson and would not help me or even say what the problem is
I STOP USEING REVERB . STOP TELLING PEOPLE ABOUT REVERB STOP WASTING MY TIME WITH YOUR ADDS ... AND JUST *** ME OFF WHIT THE LEVEL OF STUPITED
New York, New York
I want to cancel an order
The reviewer tried to contact the company before posting this review.
There are more than one NAD C 328BEE for sale and I bought the wrong one. Trying to get to you before the unit is shipped.
Bedford, Indiana
Frustration for a mistake *** mafde
The reviewer tried to contact the company before posting this review.
- - Partial refund before payment arrived caused overdrafts and auto-pay fees; no live support, chats end mid-response, payment unpaid after two weeks.
Reverb, issued a partial refund before I ever received payment for the guitar. It caused my bank account to be overdrawn and caused several overdrawn charges from other people that are on auto monthly payments .
$40 dollar fee for each one
And you CANNOT TALK TO A LIVE PERSON ON TELEPHONE!!!( I could call eBay and Gear Exchange and talk to a live person RIGHT NOW, if Ihave an issue.
I Still havent received the payment for the item yet-2 weeks now-and when I chat with them (6 times Ive tried!! they say it is under review and then end the chat while Im typing a response.
Very frustrating..
I doubt if the REAL person I am chatting with is even a real person and not just AI. ***
User's recommendation: Use EBay and Gear Exchange only!! DO NOT USE REVERB
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lake Elsinore, California
Where’s my funds for a guitar I sold and shipped a week ago?
- - No live agent available, and chat support was not helpful.
- - Prefer human support; Reverb lacks accessible reps versus eBay.
I didn’t expect it would take so long to get paid
I didn't get to speak to a human agent. The help they gave on a chat was no help.
I don't like companies that don't provide me the opportunity to speak to a live person. It just tells me they care more about their profits than they do about happy customers. Even eBay has human customer service reps you can talk to, although it's difficult to get through, but it can be done.
Not with Reverb. There's something to be said about the good old days when customer satisfaction was primary.
Preferred solution: Full refund
User's recommendation: Think twice about companies that don’t provide human contact.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hurricane, West Virginia
Terrible customer service
The reviewer tried to contact the company before posting this review.
Be careful with dealing with reverb! They are not a sellers friend!
Trying to check on my funds release date. The product was delivered 7 days ago! Don't use a terrible company to deal with!
- Terrible customer service
Preferred solution: Funds released
User's recommendation: Don't do business with!
Austin, Texas
First, Reverb-much to my exasperation, had erased my entire years long store history!! Second, I couldn’t login to my Reverb account-like a brick wall! I thought Reverb has gone out of business.
First, Reverb-much to my exasperation, had erased my entire store history which spans almost 10 years. I also could no longer log into my Reverb account!
I even tried Reverb chat through pissedcustomer and got no response. Air.
Hello eBay. Later Reverb.
User's recommendation: Be careful. This was too bizarre.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is nonexistent.
The reviewer tried to contact the company before posting this review.
Issue still not resolved. Still trying to contact customer service. No response.
I am missing earnings and *** wont respond to my communication with them. At this point after two weeks of trying to contact someone Ive come to the conclusion that they stole from me and not sure how to resolve this situation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is nonexistent.
Don’t do business with them. They will steal from you!
I am missing earnings and *** wont respond to my communication with them. At this point after two weeks of trying to contact someone Ive come to the conclusion that they stole from me and not sure how to resolve this situation.
There is no number to call and speak with a live person. Very frustrating!
Peoria, Arizona
A refund
The reviewer tried to contact the company before posting this review.
I bought some speakers on July 7 or the 10th. No, I was the seventh and they took the money out of my checking account, not my PayPal Credit account, so I want a reversal and to repurchase it again because they weren't supposed to take it out from my checking account.
Preferred solution: Full refund
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Verified Reviewer |
Jackson, Ohio
Order problem
The reviewer tried to contact the company before posting this review.
I need to talk to someone. Please send me a phone number.
My phone number is ***. I have been trying to get this straightened out for 2 and a half hours now with no results.
- 3322
Preferred solution: Full refund
Miami, Florida
No payment for sold item
Dealing with plaid was the worst, their website is confusing and you can't speak to anyone to get help. I will never deal with you again.
User's recommendation: Zero recommendation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Petoskey, Michigan
I I paid $1000 for a guitar that never arrived. No customer support whatsoever.
The reviewer tried to contact the company before posting this review.
This guitar never arrived, no support.00000000000000000000000000000000000000000000000000000000000000
Eugene, Oregon
Having trouble publishing my ad and how I will get paid for the sale of my item.
The reviewer tried to contact the company before posting this review.
I don't know if my ad got published and how I will get paid from the sale of my item. I need to talk to a live customer service representative!
Preferred solution: Need to get a live person on the phone to help me with my present issue !
Gate City, Virginia
Check on order
The reviewer tried to contact the company before posting this review.
Everything worked out
I got a recording and no help. Not quality service.
Did not even speak to a customer rep. Poor service
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