Reverb
Reviews and Complaints

I was given no help, and your service is worthless. You cannot reach a person, and in the end, the program hangs up on you abruptly.

Seller REFUSES to REFUND my order. He did NOT honestly disclose missing back plate or Paaint finish damage to this guitar.

I need to send and item back to seller product that was sent to me the midi dosen't work at all the roland xv-2020 id zf61-r4ss finance through affirm

Arrived damaged. Won't help to load a video of the damage.

Bots send me stuff I can't understand. Fifteen chat sessions with bots and 'service' people that just close the chat. Hours and hours wasted. Worthless.

Not my fault, but I have to do this work for hours for nothing. Still can't give video.

Reverb made it very hard to submit my evidence my guitar was damaged from shipping and unplayable. When I did provide photos, explanation and video I never heard anything back from them.

The chat bots wouldn't let me go past a question of what my question was about. I answered and it said chat ended every time. I got an email from a person saying my case was being expedited and I would find out in 5 days.

That was 10 days ago. I sent messages through the bot and email but no reply

I filled out all the information on Reverb. It brings me to the site.

I'm trying to sell an item where the search bar is; I don't know what to put in.

It doesn't bring me there with an email. I have no idea what to write there, so I don't even know if my item is on Reverb or not because I can't look it up, and it's driving me crazy.

Have a problem buying something on the app even time I try to save my card to buy my GT-8 guitar pedal it wasnt allowed me to prosper it true

I made a order and paid it ,the next day,I got a email,and my order was refunded.I was chatting with a machine,and didnt get the answer what I wanted.

GLS delivered the item to the wrong address and accepted a forged signature without ID. I sign my name with a pointy A, not an oval A.

The problem I have with Reverb is that there is zero buyer protection. The online chat agent is useless and never connects to a live agent. It just keeps you in the queue indefinitely. The seller took GLS's side until I supplied my signature on my driver's license to prove it.

It has been 2 weeks and no item or refund yet.

Terrible customer service. I will not shop at Reverb ever again.

Product shipped with wrong power supply. Unit no longer functions

Credit issued.

Still receiving bills.

Shipper Information false.

Phone number is automated Medicare sales device. Presumed fraudulent.

Can not reach Affirm Help or Reverb customer support either.

Apparently this is a fraudulent web of lies

Payments will no longer be made.

Criminal complaints are all being filed

Talk to people. Ive been trying to talk to a live person at revrb all afternoon.

Reverb sucks. Im quitting them and Ill never deal with them again.

You absolutely can not talk to a live person at reverb. Someone already bought something and charged it to me and,of course I cant get hold of reverb.

Never got resolved, I dont blame reverb, the person I bought this from didnt advise the product like they said they, it was miss leading, so Im sitting hear with a product missing a important part, that I have to spend more money from, I feel like this person took advantage of me,

This is a company handling millions of dollars in sales per week, but they do not have any telephone support. Only email support that may reply to you in a couple of days.

Note it could be a $5,000 purchase or sale; that's all they can offer. The company also simply doesn't care about sellers. Made dozens of sales with 5-star reviews, paid thousands of dollars in fees? Great.

Had a few offsite transactions through their messaging platform? Outright suspension.

Neither do the decisions make any logical or even financial sense (banning sellers that have a bulk of their sales via Reverb is to their detriment in terms of platform fees earned) - the marketplace integrity specialists do not know when to exercise tact or consider past history. They will treat you like a criminal or con artist despite all the fees you may have paid over the years.

There was no customer service i ordered an item from their website I just received the item to learn it was defective not as described i want a full refund

Tried to call to see updated message from seller because the chat option was not working. Phone call did not direct me to a love person to help